Are Your Clients Your Number One?
Are you all talk and no action? Before you scoff at the question, hear us out for a bit: does your business, for instance, boast of all sorts of taglines, yet doesn’t practice any of them? One example...
View ArticleThe Filipino-Style Customer Service
In every corner around the world, you will find Filipinos demonstrating hard work and dedication to their craft that will authenticate the quality of work Filipinos put in. Wherever they are, overseas...
View ArticleWant Repeat Orders? Win Customers’ Loyalty
So you’ve finally put in place an organized order management system. Now, your callers can simply purchase the item they wish online, and even have a secure payment and inquiry system via a live human...
View ArticleWow Customers This Mother’s Day With Great Order Taking
With Mother’s Day just a few weeks away, people are rushing to buy flowers – one of the most ideal gifts for mothers around the world this time of the year. There will be millions of orders definitely,...
View ArticleHow Outsourcing Customer Service Can Boost Profits
The pressure of running and managing a business is absolutely demanding, may it be big or small. There are several things that should to be done here and there – but everything can be accomplished such...
View ArticleImproving Contact Center by Revamping Companies’ Hiring Engine
The demand to convert regular order-taking contact center to a revenue-generating profit hub is escalating across businesses, whether it is local or international. The following years will be crucial...
View ArticleWiden Your Market Reach through Online Order Taking
Businesses such as restaurants, clothing or flower shops have conventional ways when it comes to order taking. Usually, they take orders through phone calls. And most of the time, customers just...
View ArticleBetter ROI: Maximizing the Advantages of Up-selling
Up-selling is a common practice applied in the e-commerce world. But what exactly is up-selling? And how does it affect the performance of businesses? Up-selling is when the seller, mostly call center...
View ArticleTop Ecommerce Retailers Know Excellent Customer Service
Having an easy-to-navigate sales process and quality customer service support via chat, email, or phone becomes exceptionally critical particularly for ecommerce businesses that don’t interact with...
View ArticleThe Impact of Email on Customer Service
Social media is said to be the most powerful and efficient tool used for both marketing and customer service. That is now a fact given that most people are into social media nowadays – talk about...
View ArticleWant Repeat Orders? Win Customers’ Loyalty
So you’ve finally put in place an organized order management system. Now, your callers can simply purchase the item they wish online, and even have a secure payment and inquiry system via a live human...
View ArticleWow Customers This Mother’s Day With Great Order Taking
With Mother’s Day just a few weeks away, people are rushing to buy flowers – one of the most ideal gifts for mothers around the world this time of the year. There will be millions of orders definitely,...
View ArticleHow Outsourcing Customer Service Can Boost Profits
The pressure of running and managing a business is absolutely demanding, may it be big or small. There are several things that should to be done here and there – but everything can be accomplished such...
View ArticleImproving Contact Center by Revamping Companies’ Hiring Engine
The demand to convert regular order-taking contact center to a revenue-generating profit hub is escalating across businesses, whether it is local or international. The following years will be crucial...
View ArticleWiden Your Market Reach through Online Order Taking
Businesses such as restaurants, clothing or flower shops have conventional ways when it comes to order taking. Usually, they take orders through phone calls. And most of the time, customers just...
View ArticleBetter ROI: Maximizing the Advantages of Up-selling
Up-selling is a common practice applied in the e-commerce world. But what exactly is up-selling? And how does it affect the performance of businesses? Up-selling is when the seller, mostly call center...
View ArticleTop Ecommerce Retailers Know Excellent Customer Service
Having an easy-to-navigate sales process and quality customer service support via chat, email, or phone becomes exceptionally critical particularly for ecommerce businesses that don’t interact with...
View ArticleThe Impact of Email on Customer Service
Social media is said to be the most powerful and efficient tool used for both marketing and customer service. That is now a fact given that most people are into social media nowadays – talk about...
View ArticleYour Store’s Checklist for a Merry Christmas with Excellent Customer Support
With consumers set to spend more money during the Holidays, online retailers and even shopping establishments are facing a tougher challenge this year. Sales from 2014 is expected to swell...
View ArticleWhy Consumer Reviews Are Crucial To Business
Over the past years, online reviews have produced a new structure of communication and marketing. This definitely linked the breach between plain tittle-tattle and a viral form of feedback that can...
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